Online Assessments

Introduction

Once your Online Assessment (OA) is completed and feedback has been provided, the next phase is reviewing the responses and determining the outcome. As discussed in the Strategy episode, this involves several key actions:

• Set a Result for Your OA – Based on the feedback, define the OA’s outcome, such as Pass, Fail, High Risk, Low Risk, or any other evaluation metric you’ve established.
• Create Risks – If the feedback reveals clear risks, document them in the Risk Management module to ensure they are properly assessed and mitigated.
• Create OA Findings – If corrective actions are needed, create OA Findings to track these issues, assigning a deadline and a responsible person to follow up on necessary improvements.

In this episode, we describe the recommended process for managing these steps efficiently within Eramba, ensuring that your assessments lead to meaningful actions and risk management improvements.

Portal Options

You have two ways to review the feedback received from an Online Assessment (OA):

• Using the same portal that OA participants used to submit their responses.
• Using the “main” portal, where the OA was originally created.

Reviewing Feedback

Regardless of the method you choose, the process remains the same:

• Read the feedback carefully.
• If needed, add Comments & Attachments to ask follow-up questions or request clarifications from the participant.
• Once the feedback is clear, we recommend “Locking” the question for two reasons:
  • It helps you track which questions you have already reviewed.
  • It prevents any further modifications to that specific question.

This structured approach ensures a clear, organized review process and prevents unnecessary changes after an answer has been validated.

The screenshot above shows how feedback is managed using the same portal the OA participant uses.

The screenshot above shows who using the Main portal you can access the questions of every OA and their "Feedback".

Comments & Attachments

The OA Recipient can include Comments and attachments for all questions, the Assessor can see and reply to them from both portals.

Evaluation

After reviewing the feedback, you should be in a position to edit the OA and complete the field you previously defined in your strategy to set the final result of the OA.

This could be a status such as Pass, Fail, High Risk, Low Risk, Acceptable, Needs Review, etc. Depending on your evaluation criteria, updating this field ensures that the outcome of the OA is clearly documented and can be referenced for future decision-making.

Your associated items in their respective modules can inherit the OA status, allowing you to clearly track outcomes across different areas.

For example, in a vendor assessment, once you set the OA result (e.g., Compliant, Non-Compliant, High Risk, Low Risk), this status can be reflected in the Third Party module. This way, you can instantly see which vendors meet your requirements and which ones need further action without manually checking each assessment.

This automated linkage improves visibility, tracking, and decision-making across your compliance and risk management processes.